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FAQ

The answers to all your questions

Search for a keyword in the search bar or find out the answers to the most common questions below

Technical support

If you need it, you can always count on our technical support. Use our chat to get the answer you are looking for right away! Write to us now

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Personal account

  • When do I need to create a Flexie account?

    Only when it’s necessary!
    We won’t ask you to create an account until you need it. This means that you can browse our entire site, see our standard products and try to configure a custom bag on the 3D configurator without having an account. We will ask you to create an account only if you want to buy neutral bags and then complete a standard order, or if you want to try to customize online the graphics of the bag after choosing format, options and materials.

    The registration is very simple; it only takes a couple of minutes and very little data to become part of Flexie.

  • How do I register on Flexie?

    It’s so simple!
    You have two options to register:
    1. Standard registration procedure: click on Register at the top of the site, enter your Name, Email, Password and after you have consented to the processing of your personal data, click on Register to Flexie. The system will send you an email confirming your email address.
    2. Social registration: You can choose to register also using your Facebook or Google accounts. Click on the social network you want to register with and log in to your profile to create a linked Flexie account.

  • How can I access my account?

    It only takes a few clicks
    Click on Login at the top of the website to access. The system will automatically ask you to log in even when you are placing an order.

  • Can I change the email address associated with my account?

    Sure, but you must prove to us that you’re the owner of the new address!
    For this reason, after entering the new email in the Profile section and clicking on Save Changes, you will need to access your inbox and click on the confirmation link for the new address. Until you confirm your new address, next to your email address, you will see the “Email not verified!” alert. If you have not received the confirmation email, click on the link “Send confirmation email again”.

  • How do I delete my account?

    From your dashboard account area
    To delete your account, log in to your reserved area and go to the Profile section. In the lower part of the page, you will find the Cancel Account link that will allow you to request cancellation.
    Alternatively, send a message to help@flexie.it from the email address you use to access the website.

  • I forgot my password, can I reset it?

    Of course, you can.
    To reset your password just click on Forgot your password? on the login screen.
    All you have to do is enter the email address linked to your account and click Send Recovery Email. We will send you an e-mail with further information and the link to create the new password.
    If you do not receive the e-mail, also check the junk mail. Please save your new password before logging out!

Products & Materials

  • Can I really pack up anything?

    Thanks to quality materials, safe and resistant, and the practical functionality of our bags, you can pack food, cosmetics, pharmaceuticals and chemical-industrial products, pet food.

    It doesn’t end here. Hemp, clothing, gadgets, electronics accessories, giftware: these are just some of the endless applications of our packaging.

    With Flexie the packaging is really more flexible!

  • Which material should I choose for my bag?

    TRANSPARENT

    Choose it for packaging foods that do not require protection from light and heat (such as pasta, biscuits and snacks, candies, cereals, granular and soluble products), or for clothing and accessories, gifts, tobacco or hemp, pet food, chemicals.

    The transparent material consists of a double plastic film composed of PET 12µ / PE EVOH PE 90µ, in order from the outer to the inner coating. While providing maximum visibility, it protects against moisture by avoiding anti-aesthetic condensation. Use it also for the packaging of greasy products: it is completely resistant to oils! Or choose it to maintain aromas and extend storage.

    GLOSSY WHITE

    Choose it to pack food products such as pasta, biscuits and snacks, candies, cereals, granular and soluble products, clothing and accessories, gifts, tobacco or hemp, pet food, chemicals.

    The glossy white material consists of a double plastic film composed of PET 12µ / PE EVOH PE 90µ, white in colour. Although it ensures a high coverage, it is able to guarantee a brilliant effect. The material protects against moisture, it is resistant to oils and greases and it perfectly maintains aromas extending storage.

    MATTE WHITE

    Choose it for dried food, cereals, bakery products and snacks or for products that require high coverage. It is also suitable for pasta, candies, granular and soluble products, clothing and accessories, gifts, tobacco or hemp, pet food, chemical products.

    The matt white material consists of a double plastic film composed of white PET MAT 12µ / PE EVOH PE 90µ. The particular matt effect is able to enhance the design with elegance and ensure maximum coverage. The material protects against moisture, it is resistant to oils and greases and it perfectly maintains aromas extending storage.

    WHITE PAPER

    Choose it to pack organic baked goods and snacks, dry food, candy, clothing, and gifts.

    The white paper material consists of a double film composed of white paper 50gr / ALU 9µ / PE 70µ. It provides an excellent neutral base for your design, while ensuring a natural effect. Characterized by a pleasant texture to the touch, the paper is able to protect from moisture, maintain aromas and extend storage.

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    Do you still have doubts? Write us what you need to pack and we will advise you on the ideal solution. Send an e-mail to help@flexie.it or chat with us. We will get back to you right away!

  • Do our materials include a barrier?

    Sure. The transparent, glossy white and matt white materials include a light and heat barrier (EVOH – a copolymer used as an intermediate layer in laminated films). The perfect impermeability to carbon dioxide and oxygen, and therefore to humidity, allows to preserve taste, aromas and to extend the preservation of the products. Also the material White paper, coupled with aluminium, ensures protection from humidity and other external agents (maximum barrier ALU).

  • Which bag sizes can I choose from?

    At the moment on Flexie you can find two of the most requested formats in the world of flexible packaging: the doypack bag and the 3-seal bag.

    The doypack bag, capable of containing solid, liquid and granular products, ensures perfect exposure on all types of substrates. Thanks to the presence of the bellows underneath (or bottom) it is self-standing. Ideal for reuse on various occasions and for on-the-go consumption, the doypack is a versatile format that easily adapts the packaging to a wide variety of products. Try it to pack food, cosmetics, chemicals and pharmaceuticals, gifts, clothing and accessories. You won’t regret it.

    The reference dimensions for the doypack bag are L x H x D, which in this case represents the extension developed from the bottom.

    The three side seal on the other hand, is a flat type of bag, which does not develop depth and allows space-saving packaging. It is delivered welded on three sides to allow filling. Thanks to the guaranteed seal of the welds, it is able to contain solid, liquid and granular products. Ideal for packaging portioned or single-dose products, in order to reduce waste of both material and product content! Try it to pack food, cosmetics, chemicals and pharmaceuticals, gifts, clothing and accessories.

    The reference dimensions for the 3 side seal bag are L x H.

  • What materials are used to make our plastic films?

    PET – Polyethylene terephthalate is an extremely shock-resistant plastic compound, also used in the manufacture of packaging, such as preformed trays. PET is a 100% recyclable material with high transparency and easy processing, and it has many applications in food packaging.

    PE– Polyethylene is a plastic polymer with excellent insulating properties, resistant to water and various chemical agents, which is widely used in food packaging and in the packaging of liquid products, such as cosmetics. Easily weldable, the structure of the PE is characterized by a high versatility, so that it can be modified in low or high density, thus setting its degree of resistance.

    ALU– Aluminium, used in the coupling of plastic films, is an incredible barrier against light and humidity. Used as an intermediate layer, it provides good product protection, even in the case of temperature changes. Thanks to its high protective properties, it is widely used in food, cosmetic and pharmaceutical packaging.

    PAPER– The paper, coupled with other plastic materials, provides for a superior and natural aesthetic effect. Soft texture to the touch, it is an excellent basis for creating packaging designs for different products.

  • What does the µ symbol next to the materials mean?

    The µ symbol (also referred to as my) is the unit of measurement in microns equivalent to a thousandth of a metre used to indicate the thickness of plastic films. Over time, we developed films with minimum thickness thus offering packs increasingly lighter, both in terms of savings and for the environment. The reduction of material waste is constantly matched with high performance, in terms of resistance and protection.

  • What sizes are available on Flexie?

    In our 3D design tool, you’ll find 4 size for each typology of bag.

    Specifically, the stand up pouch is available in the following size:

    – 9 x 15 + 6 cm – 100 ml
    – 16 x 18 + 8 cm – 500 ml
    – 18 x 21 + 8 cm – 750 ml
    – 22 x 27 + 8 cm – 1000 ml

    The flat bag is available in the following size:

    – 9 x 18 cm – 100 ml
    – 16 x 22 cm – 500 ml
    – 22 x 31 cm – 1000 ml
    – 30 x 35 cm – 1500 ml

    We can also produce additional format and dimension on request. So, what are you waiting for? If you have specific needs, send a custom quote request to customer@flexie.it

  • Are the materials and inks used suitable for food contact?

    Sure. Safety and quality of materials are an integral part of our philosophy.

    Our high barrier films don’t use solvents and comply with the most stringent international safety standards.

    Our inks are low migration inks. This means that there is no risk of contamination with the products you will have to pack. That is right, even food! You can trust them: they meet the highest quality standards!

    With Flexie pouches, you can pack cleanly and safely. In a word? Flexible.

  • What heat treatments can our bags undergo?

    Transparent, glossy white and matte white materials can undergo pasteurization cycles up to a temperature of 87 °C and freezing up to a temperature of -25 °C. The materials are not suitable for microwave heating.

    The white paper material can’t undergo any thermic cycle, like pasteurization or freezing process.

  • What temperatures can seal the bags with?

    The seals of our pouches are able to withstand maximum temperatures between 160 °C and 180 °C.

  • Can I get certifications for food contact?

    Sure. In case you may need declarations of conformity concerning food safety and materials, we’ll surely be able to provide them after the purchase on our website.

  • Which options can I customize the bag with?

    We decided to include the opening invitation in all Flexie bag to ensure maximum usability and practicality to your packaging. Thanks to the small cut on the side, you can open your bag at a blow!

    Make your bags even more efficient and manageable thanks to:

    Resealable zipper: the open and close closure allows you to take the bag wherever you want, as well as ensuring an extended use over time

    Euro hole:the hook allows the perfect exposure of the bag because it allows you to hang it on any support, even on the displays

3D design tool - General information

  • How does the Flexie 3D editor work?

    Thanks to our graphic editor, you can customize your bag and view a 3D preview of each progress. You just follow three simple steps.

    1. Set up the bag

    Choose type of bag – doypack or 3 side seal bag -, select dimensions, materials and options. Well, your pack is configured. Now you can proceed with the design.

    2. Customise your design

    Select the type of design that best suits your needs.

    Choose “Design Online” if you do not have a design file ready, if you do not have graphic skills and you want to act in real time on every detail. You can easily insert texts, images (photos, graphics, logos) and colours. Simple, don’t you think?

    Choose “Design offline” if you already have a press executive design ready to load, if you are an agency or if you have a trusted agency. You can download our template and, after following the guidelines, upload your graphics.

    Finally, select the ideal printing technique: subject, multi-subject (in sets), variable text and variable image.

    If you want to know more, learn more about our printing techniques

    3. Choose your delivery priority

    Decide when to receive your packaging. You can choose from 3 delivery priorities the delivery that best suits your needs.

    If you want to know more, read more about our delivery methods.

  • Can I customise both the front and the back of the bag?

    Of course! After selecting the type of printing you prefer (single design, multi-design, variable text), you can decide whether to customise only the front or act on both the front and back.

    Remember: the price indicated refers to the customisation of both the front and the back.

  • Can I save the preview of the bag I am customising?

    Yes, inside the Configurator, you can save the bag you are configuring at any time. Just click on the symbol with the 3 dots to the right of the 3D area and select Save Preview. Keep track of all progress and export the file to JPG or PNG format.

  • Can I share the bag I am personalising?

    Of course, inside our Design tool, you can share your creation as you want and with you want. Click on the 3 dot symbol to the right of the 3D area and select Share. Choose the sharing mode: email, Whatsapp or Social and log in to the account you selected. Now you are ready to introduce your creation to friends, family and colleagues, even for your presentation!

  • Can I insert a background colour in the 3D configuration area?

    Sure you will! Choose the colour you want using the handy tool inside the configurator. You need to click on the roller symbol to paint and select from the colour spectrum what you like best or what you need to perform your tests. Move the selector down or up to decide which variation you prefer.

Design online

  • How can I customise the bag?

    You have the power to act on every detail: text, images and colours. And you can do it in real time by viewing a 3D preview of your creation! It is very easy, even for those who have no technical knowledge!

    Firstly decide what you want to start customising – whether it is just the front, the back, or both.

    Images: upload logos, photos or graphics in high quality. Adapt the inserted image to the size of the bag or transform it into the background of your pack. Move it inside the graphics area and see the preview right away. Do you like it? Remember that you can insert a maximum of two images and choose which one to bring to the foreground to create compositions and specific depth effects.

    Background: choose a colour by clicking on the panel, enter a hexadecimal code (#000000) or select it directly from the graphics using the handy dropper tool that will allow you to take the colour from the images you entered. Finally save the colour for reuse!

    Text: enter one or more texts in the box and place it wherever you want. Choose font, colour and size. Just make sure you include the text boxes within the secure print area. We would not want you to lose any important information in your bag!

    Take on the role of the creative and enjoy customising your bag!

    Inizia subito

  • What requirements should the images to be uploaded have?

    Make sure that the uploaded images are of high quality, in Jpeg or Png format and that the size does not exceed 3000 kb.

  • Do I need to upload a design file?

    No, not at all. The design online was also created for those who do not have technical graphics skills, so you can proceed without uploading a print file. Thanks to this mode, you can act in real time and intuitively customize every detail: text, images and colours. Easier than that.

Design Offline

  • How can I customise the bag?

    If you are a designer, an agency or if you have a trusted one, just upload the design with your own design to customise the bags. And you’re done!

  • Do I need to upload a graphic file?

    Yes. The design offline has been created to allow those who already own a graphic file to upload it easily. You can check the requirements of the final graphics file to be uploaded in our dedicated FAQ.

  • What requirements should the file have for uploading the final design?

    Make sure that the uploaded file is not password protected, that it is in PDF format and that it does not exceed 3000 Kb in size. For optimal performance, check that the images and graphics present have a resolution accounting for at least 300dpi.

  • How to read the template to load the final design?

    If you want a flawless print, just follow the guidelines, legends and information contained within our Template.

    Legend relating to the sections of the Template

    The Graphic area corresponds to the size of the open bag increased by the margin of abundance beyond the cutting line (10 mm to the right and 10 mm to the left). The lateral margin of abundance indicates how far you need to increase the graphics, to avoid anti-aesthetic white edges on the finished bag.

    The resealable zip represents the area in which the zip will be inserted. The graphics inserted in this area will be clearly visible, but it is advisable to keep important information, such as logos and texts, at a distance of at least 3 mm.

    The cutting Line indicates the area in which the welds will be made. The graphics inserted in this area will be clearly visible, but it is advisable to keep important information, such as logos and texts, at a distance of at least 3 mm.

    The sealings refer to the final cut of the bag. It is recommended to keep important information, such as logos and texts, at least 3 mm from this line.

    The margin of abundance, accounting for 10 mm beyond the lateral cutting line, refers to how far the graphics should be increased. The notch indicates to the machine where to make the cut.

    You must not change or delete the “Bleed & Black mark” level.

    General guidelines / Transparent material

    File management

    Keep the size of the document unchanged (drawing board)

    Do not unlock or change the Template, Bleed & Black mark levels. Work only on the Artwork level.

    Saving Files

    Expand paths and fonts to avoid unexpected design changes

    Save the document with the size of the drawing board, without register marks and abundance

    Save the file as a PDF in 1:1 scale (not password protected)

    Resolution & colours

    Photos and images must have 300 dpi resolution

    Do not modify or use the flat colour samples of the Template layer

    Use only four-colour (CMYK) patterns

    About Selective White

    With the transparent material, you can make the content visible by leaving areas without graphics. In the areas where you want to insert your graphics, you will have to insert a white shape on the White layer that perfectly matches the design, avoiding that the graphics remain transparent. Copy the graphics on the White layer, convert all shapes and texts to vector, combine them and colour in white. If your graphics contain images or photos, in the White layer you must create a white shape (a mask) that perfectly matches the perimeter of the image or photo itself.

    General guidelines / Materials Glossy White and Matt White

    File management

    Keep the size of the document unchanged (drawing board)

    Do not unlock or change the Template, White, Bleed & Black mark levels. Work only on the Artwork level.

    Saving Files

    Expand paths and fonts to avoid unexpected design changes

    Save the document with the size of the drawing board, without register marks and abundance

    Save the file as a PDF in 1:1 scale (not password protected)

    Resolution & colours

    Photos and images must have 300 dpi resolution

    Do not modify or use the flat colour samples of the Template layer

    Use only four-colour (CMYK) patterns

    General guidelines / White paper

    File management

    Keep the size of the document unchanged (drawing board)

    Do not unlock or change the Template, Bleed & Black mark levels. Work only on the Artwork level.

    Saving file

    Expand paths and fonts to avoid unexpected design changes

    Save the document with the size of the drawing board, without register marks and abundance

    Save the file as a PDF in 1:1 scale (not password protected)

    Resolution & colours

    Photos and images must have 300 dpi resolution

    Do not modify or use the flat colour samples of the Template layer

    Use only four-colour (CMYK) patterns

  • What is the difference between open and sealed bags?

    Inside our templates that can be downloaded in the Design Offline section, inside the 3D design tool, we can refer to the open or closed format of the bag. Open or spread format refers to the bag in its entire surface, before it is folded, i.e. before it is closed. The closed format corresponds to the finished and folded bag, which could coincide with the type doypack or three side seal bag.

Types of printing

  • I should print only one design, is that possible?

    Of course it is! Inside the configurator, after selecting the type of bag, dimensions and materials, you can choose the type of printing “Single subject”. If you only have one graphic, this is the right option for you. All the bags you buy will have the same design.

  • I would like to print various design in one order. Can I do that?

    Of course, you can. Thanks to the “Multi-design- In set” printing technique, depending on the Plan you have signed up to, you can insert 2, 4 or 6 different graphics, in a single order! It is the ideal choice if you want to flexibly manage different references or if you want to create different lines and tastes. Remember that the number of subjects selected will divide the total number of bags purchased equally. (i.e. If you choose 2 subjects and 2000 pieces in total, you will receive 1000 pieces with the subject 1 and 1000 pieces with the subject 2).

  • Can I put custom text messages on each bag?

    With Flexie anything is possible. Customize each bag with different sentences, addresses, numbers, product names or names of people, thanks to the type of printing “Variable text“. Impress your customers and friends at holidays, trade shows, events, creating hundreds of packs with unique messages. When you customize the design inside the configurator, you just need to download our Excel file with all the information you need to compile it. We assure you, it’s very simple!

  • How to fill out the file for variable text printing?

    Thanks to variable text printing, available in both Design online and Design offline, you can insert different texts on each bag. First of all, after selecting the printing technique “Variable text”, and after customizing images and background, download the Excel template.

    Filling out the file to upload to the platform is very simple. First of all,

    – Fill in only the columns in the Data Sheet;

    – In the column called “Total number of bags” fill in as many lines as there are bags you have purchased;

    – In the column named “Variable text”, enter the text variant associated with each bag;

    – For simplicity, you can save the file by deleting the Instruction Sheet and leaving the Data Sheet.

    Remember

    The number of variants indicated must coincide with the total number of bags purchased;

    You can insert the same text on multiple lines.

    Loading requirements:

    – After filling out the Excel file, save it in CSV UTF-8 format (comma delimited)

  • Can I put different images on each bag?

    Absolutely. Make each bag unique by inserting different images, graphics and photos. The “Variable Image” print type allows you to print memories, photos or codes: you decide. Remember that the number of images you upload must match the total number of bags purchased.

  • How to fill out the file for variable image printing?

    Thanks to variable image printing, available in Design offline, you have the ability to insert different images, graphics and photos on each bag. First, after selecting the printing technique “Variable image”, and after customizing the background and texts, download the Excel template.

    Filling out the file to upload to the platform is very simple:

    – Fill in only the columns in the Data Sheet;

    – In the column called “Total number of bags” fill in as many lines as there are bags you have purchased;

    – In the column named “Variable image” enter the name of each image, complete with file extension (jpg, tif, png);

    – For simplicity, you can save the file by deleting the Instruction Sheet and leaving the Data Sheet.

    Remember

    The number of variable images reported must coincide with the total number of bags purchased;

    You can place the same image on multiple lines

    Depending on your Plan, you can insert 2, 4 or 6 different images. In any case, you can enter only one text for all bags

    Loading requirements:

    – After filling out the Excel file, save it in CSV UTF-8 format (comma delimited);

    – Insert the images to be uploaded into a single folder, with the same name as in the Variable Images column (check);

    – Compress files in ZIP to reduce the storage space (Locate the folder you want to compress, right-click on it, select Send to and then Compressed folder. This will create a new compressed folder with the same name in the same path.)

My orders

  • Where can I find my orders?

    To view all your orders:
    • Access your reserved area
    • In the main menù, select the item Orders
    • Done!

  • Can I repeat an order?

    Of course you can! To place an order again:
    1. Access your reserved area
    2. Select the item Orders from the side menu
    3. Find the order you wish to repeat
    4. Click on Reorder
    5. This action will take you to the display of your cart, where you will see the product to be reordered
    6. Then follow the normal purchasing procedure.

My projects

  • Can I save a project?

    Of course, you can!

    Just configure your bag and then save your project in the screen you will see immediately after customizing the design.
    With the free account, you can only save one project. If you have more needs, you can upgrade to a Premium or Exclusive account

Shipping and payments

  • How soon will I receive my order?

    If you buy one of the products in the standard shop, you will receive your new packaging in just 3 days. We specify that delivery times are calculated from the day of graphic design approval.

    In the case of customised bags, you can choose between 3 delivery priorities.

    With the Standard delivery method, bags will be delivered within 20 working days. No fee is required for this delivery method.

    With the Relax delivery method – for those who like to take it easy, but not too much – the bags will be delivered in 12 working days. The cost for this mode of delivery is € 15.

    With the Priority delivery method – ideal for the most impatient or for those with urgent deadlines – the bags will be delivered in just 7 days. The cost for this mode of delivery is € 30.

    We remind you that the delivery days are working days (from Monday to Friday) and that the shipping always free. The application of a different rate refers to the priority with which we will put into production your order.

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    We make every effort to ensure that the date of shipment complies with that indicated in the order confirmation. For this reason, we rely on professional and competent companies for the delivery of orders both in Italy and abroad.

    On rare occasions, shipments may be delayed due to force majeure, such as adverse weather conditions or difficult access by the courier to the delivery address. We will do everything we can to prevent this from happening. In any case, our Customer Service will provide you with all the information you need.

  • Can I trace my package?

    Sure. After you place your order, we will send you a tracking link to track the status of your order, track the progress of your package and know with certainty the delivery date. Do not worry, it’s on the – right – way.

  • Are the prices shown excluding VAT?

    Yes, all prices on our website are VAT excluded (both in the 3D design tool and in the standard bag shop). You will be able to see the total including VAT after adding your products to the cart.

  • How can I pay on Flexie?

    On our website, you can make your purchases in an safe way through Paypal, a certified system that allows different payment methods.

    You don’t need to have a registered Paypal account as you can simply choose to use your card and not register for their service.

    If you choose to create a Paypal account instead, you can use your bank account or credit or debit cards.

    As far as security is concerned, you can be certain that your card data will not pass through or be recorded on our systems, as payment will be made on the external platform of Paypal.

You didn’t find what you were looking for?

Call customer service, email us or use our chat for an immediate response! Here are all the ways you can contact us

Chat with us

Choose the chat for an immediate response. If the operator is offline leave a message, he will contact you in a few minutes

Open the Chat by clicking on the icon below

Call us

If the operator is not online, call the helpdesk: It will be at your disposal from Monday to Friday from 9:00 to 13:00

+393200152748

Write us an E-mail

If you prefer the email, write to us at info@flexie.it. Our operator will respond within 48 hours

info@flexie.it